Shipping policy

Thank you for choosing to shop with KERI JAN WINGATE. Operating an independent online apparel store based in New Zealand, we specialize in a wide range of fashion clothing products for global consumers. We adhere to standardized order processing and strict logistics management standards, conducting rigorous pre-delivery inspections and secure packaging for all goods to ensure accurate, intact and timely product delivery to every customer.

1. Order Processing Time

All successfully confirmed and fully paid apparel orders will undergo internal verification, product sorting and professional packaging within 1 to 7 business days. Our warehouse processing operations are only carried out on working days, excluding weekends and all statutory public holidays in New Zealand.
During major promotional events and peak shopping seasons, a sudden increase in order volume may extend the standard processing cycle. Our team will proactively send email notifications to customers once noticeable processing delays occur, ensuring customers stay informed of the latest order status in real time.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are dynamically calculated based on package weight, outer dimensions and shipping destination. The final shipping cost will be clearly displayed on the checkout page before payment confirmation. Our store does not provide free shipping, shipping allowances or any logistics-related preferential benefits under any circumstances.
The standard delivery cycle for all apparel orders is estimated at 15 business days. All delivery timeframes are for reference only and cannot be regarded as absolute delivery commitments. Actual delivery progress may be affected by logistics carrier operational adjustments, customs inspection efficiency, extreme weather conditions, regional logistics capacity limitations and holiday arrangements, which shall be subject to actual logistics conditions.

3. Shipment Confirmation and Order Tracking

After your clothing order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email, which includes your exclusive tracking number and official logistics inquiry entrance.
Logistics tracking data cannot be synchronized immediately after shipment. Normally, complete transit records and real-time delivery status information will be fully available for customer inquiry within 24 to 72 hours after the logistics carrier completes package pickup and system data registration.

4. Incorrect Address Disclaimer

Customers must fill in accurate, complete and valid recipient addresses and effective contact information during order placement. Please carefully verify all delivery details to avoid delivery errors, package detention and return risks caused by information errors.
KERI JAN WINGATE shall not bear any liability for misdelivery, package loss or return logistics costs caused by incorrect or incomplete shipping information provided by customers. If the package is returned due to address mismatches, the customer shall independently bear all return fees and reshipping expenses for secondary delivery.

5. Lost or Damaged Packages

If your apparel package is abnormally stranded, missing or suspected lost during cross-border transportation, please contact our customer service team and submit a valid investigation application with your order number within 3 business days after the expected delivery date.
If your received clothing products have damaged packaging, fabric breakage, stains, extrusion deformation and other damage caused by logistics handling, please submit after-sales feedback within 24 hours after receiving the package. You need to provide clear and unedited photos of both the outer packaging and damaged products. Our team will verify the situation comprehensively and provide reasonable solutions as soon as possible.

6. Apparel Care and Usage Notice

Each piece of clothing sold in our store is equipped with professional fabric care labels and targeted maintenance guidelines tailored to different material characteristics. Different fabrics correspond to exclusive washing, drying and storage methods. We recommend customers strictly follow product care instructions for daily wearing and maintenance to protect the texture, elasticity and color fastness of garments.
We do not undertake any after-sales responsibility for clothing damage, shrinkage, fading, deformation and abnormal wear caused by unauthorized modification, irregular cleaning, high-temperature drying, artificial damage and other improper use that violates official care specifications.

7. International Shipping and Customs Notice

All cross-border international apparel shipments need to go through customs clearance procedures of the destination country or region, and may be subject to corresponding import duties, inspection fees and other miscellaneous charges in accordance with local trade policies and customs regulations.
All customs-related expenses are not included in product prices and shipping fees, and all expenses shall be borne solely by the customer. Customers need to independently abide by local import rules and complete customs clearance procedures and fee payment work by themselves.

8. Contact Information

If you have any questions or consultation needs regarding our shipping rules, order processing progress and logistics services, please contact us through our official service channels:
Trade Name: KERI JAN WINGATE
Phone Number: +64 22 781 6475
Email: support@keripremium.shop
Physical Address: 62 Gillespies Road, Birchville, Wellington, Upper Hutt 5018, New Zealand